Technical Incidents & Escalation Analysis: Resolve technical incidents and escalations by performing analysis utilizing existing data models or leveraging custom-built data infrastructure to formulate next steps to reach conclusions, such as troubleshooting complex platform failures.
Operational Analysis: Develop detailed reports, data pipelines, and multiple dashboards to communicate key insights for data-driven analysis, including managing the Site Health Dashboard and automating alerts and reporting processes.
Code-Level Resolution & Tooling: Resolutions for complex issues by leveraging tool development and scripting, including migrating core incident tools to Go command-line utilities and resolving root-cause bugs in global connection sessions.
Workflow Automation Solutions: Identify opportunities to build or enable solutions that improve, support, or empower team operations, such as designing and scripting a web-based PTO and Overtime Management scheduling application.
Mentorship & Technical Coaching: Foster team growth and professional development by leading training courses, facilitating technical study sessions, and providing 1-on-1 coaching as an official corporate mentor, and served as a primary author on multiple technical training resources.
Operational Visualization & GCP Integration: Developed an HTML/SVG-based operational boundary visualization platform, creating custom Google Cloud Platform (GCP) projects and uploading facility layouts to help teams track operational zones.
Technical Documentation: Authored and maintained critical site-wide documentation, playbooks, and standard operating procedures (SOPs), consolidating technical procedures to standardize execution processes.
Project Coordination: Audited long-standing task queue blockages and built standard tracking sheets to assist building leads, managed weekend staffing assignment workflows, and coordinated weekly status snapshots for operations reviews.
Operations Engineer / Infrastructure Technician - Google
July 2023 – September 2024
API Integration Scripts: Wrote a command-line location tool integrated with internal inventory and location-tracking APIs, enabling active field engineers to query and identify server locations.
Technical Documentation Strategy: Created troubleshooting and diagnostic guides that became the official training reference for the introductory systems diagnostic course, upskilling peer trainees via internal mentoring circles.
Feature Integration Proposals: Drafted and presented feature requirement requests to the global operations advisory board to enable partial repairs in host provisioning systems, solving database transaction blockers across multiple regions.
System Daemon Debugging & Patching: Root-caused proprietary server node reboot failures during system burn-in, posting a terminal hotfix that resolved blocked machines across multiple sites and led to a global systemd configuration patch.
Telemetry Dashboards: Setup daily business intelligence dashboard reports pulling weekly engineer output metrics to track site resource allocation and backlogs.
Incident Tracking Frameworks: Launched a dedicated security incident tracking framework, reducing data-security incident resolution cycles and building ticket tracking workflow components.
Critical Incident Troubleshooting: Handled urgent hardware and networking escalations (VLAN switches, remote management unit NIC timeouts, MAC address configuration issues in host provisioning systems) to maintain system SLOs.
Shell Scripting Automation: Developed and deployed custom utility scripts to automate local environment setups, handle diagnostic commands, and organize system profile aliases for engineering teams.
Consulting / Freelance / Helping out Family
Porch Light Properties LLC
Jun 2020 - Jul 2023
Developed and implemented long-term systems, development, and planning strategies, including rebranding initiatives.
Served as Hiring Manager, overseeing onboarding, system administration, and policy management.
Managed social media, website development/design, SEO, and marketing campaigns (including Facebook Ads).
Utilized Google Analytics and oversaw technology/security initiatives and traditional marketing.
Videography, Photography, Film Media, Drone Services
Jun 2020 - Jan 2023
Tabora Farm and Winery
Dec 2019 - May 2020
Managed social media, website development/design, and SEO.
Oversaw tax and licensing compliance for interstate wine shipments.
Work Experience Continued
Datacenter Operations Engineering Lead - Twitter Inc.
March 2015 – September 2017
Site Uptime Leadership: Provided on-site and remote on-call support for multiple regional data centers and points of presence (POPs) across Sacramento, Santa Clara, and Atlanta, consistently exceeding service SLO targets.
Infrastructure Project Management: Managed lifecycle schedules for site maintenance projects, including software upgrades, switch deployments, decommissioning runs, and hardware repairs.
Cross-Functional SRE Support: Collaborated with network engineering and site reliability teams to triage local network outages and server failures, restoring high-availability services.
Team Leadership: Supervised, hired, onboarded, and trained a dedicated site engineering team, coordinating work schedules and career development profiles.
Technical Ambassadorship: Represented the company as a technical liaison at industry conferences and events, reporting back to stakeholders on emerging infrastructure technologies.
Operations Technician - Google
November 2012 – March 2015
Datacenter Operations & Repairs: Executed over 11,000 maintenance and component swap actions across thousands of unique server systems, maintaining an 89% hardware intervention completion rate.
Daily Swaps Record: Achieved a site-wide operational record for the highest volume of server swaps completed during a single 12-hour shift (over 200 swaps).
Security Storage Sanitization Project: Sanitized and destroyed thousands of decommissioned solid-state drives (SSDs) and hard-drive backlogs, successfully clearing historical data security queues in compliance with strict compliance standards.
Tape Library Migrations: Led large-scale data retention transition workflows, migrating tens of thousands of archive tapes between storage libraries while troubleshooting and resolving hardware drive failures.
New Product Introduction (NPI) Hardware Qualification: Partnered with hardware testing engineers to validate and qualify network switch frameworks, testing high-performance line card interfaces and optical cabling platforms.
Automated Materials Handling Pilot: Acted as primary operator and workflow subject for the operations deployment guide of custom datacenter logistics platforms.
Fiber Infrastructure Optimization: Resolved connection trace failures in high-density fiber-optic distribution frames and consolidated inventory under a large-scale sorting audit.
Technical Onboarding & Training: Onboarded and mentored dozens of contract workers and team members on platform upgrades, hardware diagnostics, and operational workflows, boosting overall team velocity.
Deployments and Decommissioning: Decommissioned network switches and fiber runs, participated in decommissioning server clusters, including containerized mobile data center modules.
Technical Projects
Homelab Infrastructure & Automation: Automated reverse proxy and custom DNS record allocation in a home server setup by scripting sidecar daemons (npm-sync and pihole-dns-shim) that read Docker socket events and execute API modifications natively via YAML labels.
Self-Hosted AI & Developer Stack: Served Gemma model backends via Ollama on a custom local compute host, integrating them with code-server environments via automated Model Context Protocol (MCP) shell execution triggers.
Hypervisor Virtualization: Unified a multi-node cluster employing Proxmox VE (Debian) hypervisors and a TrueNAS ZFS RAIDZ2 pool over a high-speed network backbone.
Docker Container Orchestration: Managed, deployed, and supported 50+ containerized services and game servers (including Gitea, Pterodactyl, and local database managers) on a Docker host VM, using automated socket-sync configurations to manage routing and DNS.
Hugo static documentation Pipeline: Frontend Vendor Decoupling (vendored the Blowfish style layout), Module Mount Mapping (mapped absolute paths outside local workspace), Build Automation CI/CD (programmed Gitea Actions deployment pipelines).
MeowTab MIDI Editor (REAPER DAW Extension): Engineered a visual guitar fretboard editor using ReaImGui; dual-layer MIDI sync; headless testing sandbox with Docker/Busted Lua.
Guitar Tab Downloader: Developed CLI tool in Go/TypeScript; range query engine for Songsterr networks.
Web-to-Markdown Scraper: Go tool utilizing go-readability filters to parse HTML and discard noisy sidebars/ads; concurrent asset downloading using Goroutines.
Education
Georgia State University - Computer Science
2012 - 2017
Pennridge R.C. High School
2004 - 2009
Skills
Certificates
Languages & Scripts: Go (Golang), Java, Bash, Python, SQL, JavaScript, HTML, CSS